Returns & Exchanges

At Harper Floors, we stand behind the quality of our premium flooring and offer a 30-day return window to ensure you are completely satisfied with your home renovation. We accept returns on unopened, full-carton merchandise to help you achieve the perfect finish for your space.

1

Initiate Your Request

Contact our customer service team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.

2

Prepare Your Shipment

Ensure all flooring cartons are unopened, in their original packaging, and securely palletized to prevent damage during transit back to our distribution center.

3

Ship to Warehouse

Arrange for freight pickup using our preferred carriers or your own insured provider, ensuring the RMA number is clearly visible on the exterior of the shipment.

4

Inspection and Refund

Once our warehouse team inspects the returned goods to verify their condition, a refund will be processed to your original payment method, minus applicable restocking and shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing